Customer Updates

Pandemic Information for HamiltonJet Customers

We have a Pandemic Response plan actively in place, which is being updated frequently and we will keep Customers informed of developments as they arise.

Our objective is to keep the business running as close to normally as the circumstances allow, at the same time as keeping our employees and families safe, complying with all Government requirements, and playing our part in minimizing the spread of the virus in our communities and countries.

If you have any questions relating to this information please contact us through the usual channels.

As a business which comes into contact with people every day, we have a responsibility to help keep people safe. Right across our business we're following the government's requirements around self-isolation for any of our team members who are returning to New Zealand from overseas travel, as well as any of our supplier partners who are coming into our premises.


Latest Update

Date: 2 April 2020
COVID-19 Business Continuity Update – Support of essential services

I am glad to report that yesterday we received formal notification from the NZ Government that we are allowed to continue supporting essential services. This is in addition to similar agreements in place with all three of our Regional Offices (London, Singapore and Seattle).  This means that we will be able to visit our facilities and pick, pack and ship spare parts to you if your business is considered an essential service.  Please continue to make contact via email or phone in the usual way.  People are on standby to take your calls and requests, and a very small number of people are at each location preparing urgent orders (following social distancing and hygiene guidelines of course).  If you don’t already have an established contact then please see

We continue to work out emergency response plan and are still focussed on the 4 main areas:

  1. Protect our people and those we come in contact with.
  2. Adapt our business to the current situation
  3. Engage actively with our stakeholders – employees, customers, suppliers and shareholders
  4. Plan for the recovery and return to a new normal.


Thank you for your understanding at this time.

Be safe,
Ben Reed

Previous Updates

Date: 24 March 2020
COVID-19 Business Continuity Update
Date: 18 March 2020
HamiltonJet - Business Continuity Update
Date: 17 March 2020
This is a brief report on the effects on the company of the COVID-19 Pandemic.