Customer Updates

Pandemic Information for HamiltonJet Customers

We have a Pandemic Response plan actively in place, which is being updated frequently and we will keep Customers informed of developments as they arise. Our objective is to keep the business running as close to normally as the circumstances allow, at the same time as keeping our employees and families safe, complying with all Government requirements, and playing our part in minimizing the spread of the virus in our communities and countries. If you have any questions relating to this information please contact us through the usual channels.

As a business which comes into contact with people every day, we have a responsibility to help keep people safe. Right across our business we're following the government's requirements around self-isolation for any of our team members who are returning to New Zealand from overseas travel, as well as any of our supplier partners who are coming into our premises.

Latest Update

6 July 2021

All of New Zealand is currently at Alert Level 1, which means there are no restrictions on business and normal life within New Zealand, and the HamiltonJet factory is operating normally. There are restrictions on international travel which limits the possibilities for customer visits outside of NZ by NZ based staff.

Shipping:

The global congestion and disruption to the global sea freight system is affecting some of our deliveries. There is sufficient capacity on shipping lines from NZ and we are being very pro-active working with our freight forwarder and booking as far in advance as possible. Air Freight capacity is available and in very high demand, but we are successfully booking air freight when requested. We request that all customers review their delivery requirements at least 2 weeks prior to the ex-works dates shown on order confirmations, and make sure all shipping details are up to date, payments are made in time, and any changes are communicated to your Sales Manager. Pre – Covid flexibility in shipping arrangements is significantly reduced, and last minute changes are very difficult to manage, and may result in significant delays. Our staff are working hard to find the best options, and you can help us by giving us advanced notice.

Electronic Components:

Another problem being faced by all equipment manufacturers globally and well covered by the world’s media is the supply of electronic components for printed  circuit boards. We are working very closely with our supply chain to manage any supply constraints for our electronic products. We will be in direct contact with any customers who may be affected by any controls component shortages.
 

Ben Reed
Managing Director.

Previous Updates

6 July 2021
Date: 15 February 2021.
COVID LEVEL 2 UPDATE
Date: 10 June 2020
COVID-19 Update
12 May 2020
COVID-19 Update